IT Technician

Locations: Sudbury
Provinces: Ontario

Currently Technica is seeking a motivated individual to join our growing team as an IT Technician located in Sudbury, ON.  The role of the Helpdesk Analyst is to understand the primary functions of networking and support to end users.  This up and coming professional will apply and build upon their knowledge to provide technical support to over 300 users by troubleshooting and resolving reported issues.  The key responsibilities include, but not limited to:

  • Provide technical support to end users by troubleshooting and resolving technical issues reported through helpdesk management system
  • Support the process of configuration, maintenance and upgrades to the corporate technical fleet (mobile devices, laptops, desktops and servers)
  • Install and integrate new hardware and applications
  • Support and administer third-party applications
  • Timely escalate critical issues internally with 3rd party support teams
  • Manage user accounts, permissions and passwords
  • Continuously monitor performance of systems
  • Assist in the execution of planned updates, upgrades and roll outs
  • Perform other duties as assigned

Qualifications

  • Post-secondary graduate of Information Technologist Program or equivalent
  • Must be fluent in English, both oral and written, French language fluency is considered an asset
  • Proven work experience in a helpdesk role, or similar
  • 1-2 years’ experience providing IT support to end users is an asset
  • Previous experience supporting Microsoft Software and Mobile Apps
  • Ability to work flexible work schedule to accommodate server maintenance/updates/upgrades and unforeseen issues
  • Willing and able to undergo pre-employment testing as a condition of employment

Technica Mining offers a comprehensive compensation package including a company matched pension plan, as well as competitive health, dental, life and disability benefits, plus ongoing development and training.

How to Apply:

If you choose not to apply through our career page, please reference ‘HELPDESK22’ when submitting an application and forward resumes to:

Technica Mining
225 Fielding Road, Lively ON, P3Y 1L8
Fax: 705-692-4310
Email: info@technicamining.com

We thank all applicants for their interest but only those selected for an interview will be contacted.

 

 

 

 

 

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